Can I ask for a survey here? When using a carbon-copy receipt book, does the business keep the original (white) copy and give the yellow (duplicate) copy to the customer, or the other way around?
Please post your answers in the comments -- it seems to be a simple method, but there is disagreement here.
Answer: The customer gets the white (original) copy and the business keeps the yellow (duplicate) copy. thanks to all who helped us out!
And why? Because the company had a residential job last night - the first since the split-off from our parent company. We were all surprised it came in so quickly. Newspaper advertising works!
User cannot reach Google or Yahoo on his browser. His network connectivity had dramatically slowed and other techs in the area had been unable to solve the problem.The Diagnosis:
All network hardware was in working order. All computer settings seemed correct. A text-based browser was able to connect to the internet with no problem. The machine could still ping remote browsers and receive back packets.
The diagnosis was that the machine was suffering from viruses and/or spyware affecting search results and advertising, which were crashing the browser.The Solution:
After spyware removal software refused to find and eliminate the issue, and anti-virus software refused to install - we were faced with a backup of the drive and reinstallation of Windows XP from the user's original disk. We then installed a less virus-prone browser and new virus protection software (which had no issues after the Windows install).Result:
User's Internet connectivity was restored. Further protections were made against recurrences of the specific problem.
So, which copy does the company keep and which does the customer get, for future reference?